Cisco Finesse Administration Guide, Release 15.0(1) - Manage Reasons

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-reasons.html

Published

2026-07-24

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Force Wrap-Up reason is configured, agents must select a Wrap-Up reason before changing state after the call ends. in context
• Cisco Finesse 15.0(1) supports a total of 200 Not Ready reason codes, a maximum of 100 global and 100 team codes, with labels of at most 40 characters. in context
• Changes to reasons take effect on the agent or supervisor desktop after three seconds, but agents who are signed in when the changes are made must sign out and sign in again. in context
• The Cisco Finesse 15.0(1) Administration Guide, written for Unified CCE, says a reason code can be any value between 1 and 65535 and must be unique; this packet could not confirm the range that applies on Unified CCX. in context
• Cisco Finesse 15.0(1) supports 200 Sign Out reason codes, 100 global and 100 team, with labels of at most 40 characters. in context
• Cisco Finesse 15.0(1) supports a maximum of 100 global and 1500 team Wrap-Up reasons, with no more than 100 Wrap-Up reasons assigned to any one team, and Wrap-Up reasons can be global to all agents or limited to specific teams. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Cisco Finesse Administration Guide, Release 15.0(1) - Manage Reasons. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-reasons

BibTeX

@misc{warmtransfer-cisco-finesse-1501-admin-reasons,
  title  = {Cisco Finesse Administration Guide, Release 15.0(1) - Manage Reasons},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-reasons},
  note   = {Cisco Systems, accessed 2026-09-30}
}