Source note · Customizing the Finesse desktop layout in UCCX
When Force Wrap-Up reason is configured, agents must select a Wrap-Up reason before changing state after the call ends.
Checked 2026-09-30
If the Force Wrap-Up reason is configured, agents must select a Wrap-Up reason before changing the state after the call ends.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- Finesse reasons
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Cisco Finesse 15.0(1); written for Unified CCE and Packaged CCE
- Checked
- 2026-09-30
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Manage Reasons — Cisco Systems · tier 2 current vendor documentation · Wrap-Up Reasons (Force Wrap-Up Reason)
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-force-wrapup. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-force-wrapup
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-force-wrapup,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-force-wrapup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-force-wrapup},
note = {Source note uccx-finesse-desktop-setup-force-wrapup, checked 2026-09-30}
}