Cisco Finesse Administration Guide, Release 15.0(1) - Getting Started

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_getting-started.html

Published

2026-07-24

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Finesse administrator accounts are locked for 30 minutes after five failed sign-in attempts. in context
• The Finesse administration console is reached only over HTTPS at https://<FQDN>:8445/cfadmin. in context
• The hostname in the Finesse URL must match the certificate Common Name to avoid an address mismatch error, so agents should use the FQDN rather than an IP address. in context
• If the self-signed certificate Common Name does not match the server hostname, the certificate must be regenerated so they match. in context
• Agent lockout can be disabled with the CLI command utils finesse set_property webservices enableAgentLockout false. in context
• Finesse account lockout applies to Finesse local authentication; for SSO users lockout behaviour is governed by the identity provider. in context
• Finesse does not support wildcard certificates. in context
• With the default self-signed certificates, agents must accept the security certificates the first time they sign in to the Finesse desktop. in context
• Updating the Finesse tomcat-trust certificate causes a temporary outage because it affects the Cisco Finesse Notification Service. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Cisco Finesse Administration Guide, Release 15.0(1) - Getting Started. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-getting-started

BibTeX

@misc{warmtransfer-cisco-finesse-1501-admin-getting-started,
  title  = {Cisco Finesse Administration Guide, Release 15.0(1) - Getting Started},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-getting-started},
  note   = {Cisco Systems, accessed 2026-10-02}
}