Source note · Troubleshooting Cisco Finesse agent sign-in
The hostname in the Finesse URL must match the certificate Common Name to avoid an address mismatch error, so agents should use the FQDN rather than an IP address.
Checked 2026-10-02
The hostname in the URL must match the Common Name on the certificate to avoid an address mismatch error.
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- certificates
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Getting Started — Cisco Systems · tier 2 current vendor documentation · Getting Started, certificate note under Sign In to the Administration Console
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cert-cn-match-host. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cert-cn-match-host
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-cert-cn-match-host,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-cert-cn-match-host},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-cert-cn-match-host},
note = {Source note finesse-login-troubleshooting-cert-cn-match-host, checked 2026-10-02}
}