End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/eos-eol-notice-c51-744787.html

Published

2021-01-25

Updated

unknown

Accessed

2026-09-22

HTTP status

200

License

Cisco Systems copyright; cisco.com terms and conditions; no-redistribution; short excerpts and locators only

Source notes citing this source

• The earlier Cisco bulletin EOL13640 announced end of sale for contact center enterprise 12.0 on 23 January 2021 with an end-of-sale date of 23 April 2021 and a last date of support of 30 April 2024. in context
• Cisco bulletin EOL13640 told contact center enterprise 12.0 customers to migrate to subsequent versions using Cisco Collaboration Flex Plan Contact Center under part number A-FLEX-CC. in context

Cite this source record

APA

WarmTransfer. (2021, January 25). End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-eol13640-cce-12-0

BibTeX

@misc{warmtransfer-cisco-eol13640-cce-12-0,
  title  = {End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-eol13640-cce-12-0},
  note   = {Cisco Systems, accessed 2026-09-22}
}