The earlier Cisco bulletin EOL13640 announced end of sale for contact center enterprise 12.0 on 23 January 2021 with an end-of-sale date of 23 April 2021 and a last date of support of 30 April 2024.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- lifecycle bulletin
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.0
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 — Cisco Systems · tier 2 current vendor documentation · Table 1 End-of-Life Milestones
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-cce-120-dates. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-cce-120-dates
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-cce-120-dates,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-cce-120-dates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-cce-120-dates},
note = {Source note cisco-on-premises-contact-center-end-of-sale-cce-120-dates, checked 2026-09-22}
}