Cisco bulletin EOL13640 told contact center enterprise 12.0 customers to migrate to subsequent versions using Cisco Collaboration Flex Plan Contact Center under part number A-FLEX-CC.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- licensing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.0
- Checked
- 2026-09-22
Sources
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 — Cisco Systems · tier 2 current vendor documentation · Product migration options section
Cite this note
APA
WarmTransfer. (2026, September 22). End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-cce-120-flex. WarmTransfer. https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-cce-120-flex
BibTeX
@misc{warmtransfer-claim-cisco-on-premises-contact-center-end-of-sale-cce-120-flex,
title = {End of sale of Cisco on-premises contact center 12.5 and 12.6: source note cisco-on-premises-contact-center-end-of-sale-cce-120-flex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cisco-on-premises-contact-center-end-of-sale-cce-120-flex},
note = {Source note cisco-on-premises-contact-center-end-of-sale-cce-120-flex, checked 2026-09-22}
}