Webex Contact Center Enterprise for Government Data Sheet

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/products/collateral/contact-center/webex-contact-center-enterprise/webex-cc-enterprise-govt-ds.html

Published

2023-08-03

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The government edition administration portal retains an audit trail for 6 months. fact in context
• Cisco states that basic support is included with any Collaboration Flex Plan subscription at no additional cost for the duration of the subscription, in identical wording across documents 3 years apart. fact in context
• Webex Contact Center Enterprise for Government bills on committed agents with monthly overage, calculated when agents used exceed agents purchased and quoted to the reseller rather than to the customer. fact in context
• The government edition offers a concurrent agent buying model only, with standard and premium agent types and no named agent option at the base product level. fact in context
• Webex Contact Center Enterprise and cloud Webex Contact Center differ on every major component: routing runs in a Unified Contact Center Enterprise router against Flow Designer, voice response runs on Customer Voice Portal against Flow Designer activities, reporting runs on Unified Intelligence Center against Analyzer, the desktop is Cisco Finesse against an unbranded agent desktop, digital channels arrive through Enterprise Chat and Email against Webex Connect, and licensing is concurrent agent against the cloud product's own model. inference in context
• Touch-tone interactive voice response on the government edition is sized at 1 primary and 1 redundant Customer Voice Portal port for each agent ordered, for both standard and premium agents. fact in context
• Cisco names Cisco Finesse as the agent and supervisor desktop for the government edition, a web-based customisable interface supporting multiple gadgets accessed through tabs. fact in context
• Enterprise Chat and Email is bundled with the premium agent licence on the government edition and is not included with the standard agent, providing chat, email and web callback. fact in context
• Cisco Emergency Responder is offered as an optional addition to the government edition, enhancing the emergency calling functionality of Unified Communications Manager. fact in context
• Cisco states that Webex Contact Center Enterprise for Government supports up to 36,000 concurrent agents. fact in context
• The government edition data sheet defines concurrent agent twice within 6 lines, once naming the government product and once naming the commercial product. fact in context
• The government edition data sheet describes the platform it is built on as an open, flexible, multi-tenant cloud infrastructure. fact in context
• Cisco states that Webex Contact Center Enterprise for Government is operated and supported directly by Cisco in data centres authorised under the United States federal risk and authorisation management programme. fact in context
• The government edition data sheet's opening product description contains a grammatically broken clause describing the product as meeting the needs of agencies requiring a moderate authorisation by cloud contact centre. fact in context
• Webex Contact Center Enterprise for Government is available exclusively to United States federal and state agencies and only in North America. fact in context
• Cisco states that the government edition provides self-service interactive voice response through Unified Customer Voice Portal. fact in context
• Cisco states that precision routing on the government edition is supported for all contact channels including voice, video, web, chat and email. fact in context
• Cisco states that reporting for the government edition is provided by Unified Intelligence Center, with report templates for common needs and a live data feature providing a real-time architecture. fact in context
• Cisco states that the government edition provides routing services based on Unified Contact Center Enterprise and Unified Communications Manager technology, with queue priority, in-queue announcements and redirect on no answer. fact in context
• The address the Cisco Trust Portal lists for the Webex Contact Center Enterprise security white paper serves an unrelated Unified Contact Center Enterprise configuration guides listing instead. fact in context
• The government edition exposes 6 named component interfaces: the Finesse interface, an outbound campaign management interface, a precision routing interface, Customer Voice Portal Call Studio integrations, a database lookup and application gateway, and a Unified Intelligence Center reporting interface. fact in context
• A standard agent includes a browser-based desktop, inbound and outbound voice, touch-tone interactive voice response and web and voice callbacks; a premium agent adds Enterprise Chat and Email, multichannel reporting and analytics, and supervisor monitoring and barge-in for all agent types. fact in context

Cite this source record

APA

WarmTransfer. (2023, August 3). Webex Contact Center Enterprise for Government Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-datasheet-wxcce-for-government

BibTeX

@misc{warmtransfer-cisco-datasheet-wxcce-for-government,
  title  = {Webex Contact Center Enterprise for Government Data Sheet},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-datasheet-wxcce-for-government},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}