Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure Call Queuing

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/cucm_b_feature-configuration-guide-for-15/cucm_m_configure-call-queuing.html

Published

2026-09-16

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A line member who does not answer a queue-enabled hunt call is logged off the hunt group only if Automatically Logout Hunt Member on No Answer is checked in the Line Group window. in context
• H.323 Fast Start does not support Unified CM call queuing. in context
• Log Out of Hunt Groups (HLog) is not compatible with Extension Mobility Cross Cluster, and Cisco says call queuing should not be deployed with EMCC. in context
• An agent logged off for not answering a queuing hunt call receives no further hunt pilot calls until pressing the HLOG softkey. in context
• When a line member becomes idle, Unified CM extends to that member the queued caller with the longest wait time across the multiple hunt groups the member belongs to. in context
• Maximum Number of Callers Allowed in Queue on a Unified CM hunt pilot accepts 1 to 100 with a default of 32. in context
• When a queued caller reaches the maximum wait time, the hunt pilot either disconnects the call or routes it to a configured destination, optionally with a Maximum Wait Time calling search space. in context
• The Release 15 Feature Configuration Guide states the Maximum Wait Time in Queue field range is 10 to 3600 seconds with a default of 900. disputed in context
• Unified CM does not support Unified Mobility with call queuing. in context
• When no hunt members are logged in or registered, a queuing hunt pilot either disconnects the call or routes it to a secondary destination with an optional calling search space. in context
• The periodic announcement interval for a queuing hunt pilot accepts 10 to 300 seconds with a default of 30. in context
• When a hunt pilot queue is full, Unified CM either disconnects the new call or routes it to an alternate destination. in context
• For a queuing-enabled hunt pilot, all line group hunt options must be set to Try Next Member, then Try Next Group in the hunt list. in context
• With queuing enabled and no calls queued, a new call is extended to the logged-in idle line member that has been idle longest. in context
• When call queuing is enabled on a hunt pilot, the Hunt Group Logoff Notification does not play for users who log out or are logged off for missing their turn in the queue. in context
• On a queuing-enabled hunt pilot, overflow is controlled by the queue-full, maximum-wait and no-members-logged-in destinations rather than by Forward Hunt No Answer or Busy. inferred in context
• Call queuing requires Cisco IP Voice Media Streaming App activated on at least one node plus the Cisco CallManager and Cisco RIS Data Collector services running. in context
• The Release 15 call queuing task flow is configure announcements, configure a Music On Hold audio source, configure hunt pilot queuing, then enable automatic logout on no answer. in context

Cite this source record

APA

WarmTransfer. (2026, September 16). Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure Call Queuing. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cucm-featconfig-15-call-queuing

BibTeX

@misc{warmtransfer-cisco-cucm-featconfig-15-call-queuing,
  title  = {Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs - Configure Call Queuing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cucm-featconfig-15-call-queuing},
  note   = {Cisco Systems, accessed 2026-09-24}
}