With queuing enabled and no calls queued, a new call is extended to the logged-in idle line member that has been idle longest.

Checked 2026-09-24

If one or more line members are logged in to the hunt pilot and are in an idle state, and if no calls are queued, the call is extended to the line member that has been idle for the longest period of time.
Vendor
Cisco
Product
Unified Communications Manager
Subsystem
call queuing
Deployment
on-premises, dedicated-instance
Region
not restricted
Release range
15 and SUs; current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Unified CM hunt pilots and hunt lists and line groups: source note cucm-hunt-pilots-queuing-idle-member. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-hunt-pilots-queuing-idle-member

BibTeX

@misc{warmtransfer-claim-cucm-hunt-pilots-queuing-idle-member,
  title  = {Unified CM hunt pilots and hunt lists and line groups: source note cucm-hunt-pilots-queuing-idle-member},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-hunt-pilots-queuing-idle-member},
  note   = {Source note cucm-hunt-pilots-queuing-idle-member, checked 2026-09-24}
}

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