When a line member becomes idle, Unified CM extends to that member the queued caller with the longest wait time across the multiple hunt groups the member belongs to.

Checked 2026-09-24

After a line member becomes idle, the caller with the longest wait time across multiple hunt groups is extended to the idle line member.
Vendor
Cisco
Product
Unified Communications Manager
Subsystem
call queuing
Deployment
on-premises, dedicated-instance
Region
not restricted
Release range
15 and SUs; current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Unified CM hunt pilots and hunt lists and line groups: source note cucm-hunt-pilots-longest-wait-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-hunt-pilots-longest-wait-first

BibTeX

@misc{warmtransfer-claim-cucm-hunt-pilots-longest-wait-first,
  title  = {Unified CM hunt pilots and hunt lists and line groups: source note cucm-hunt-pilots-longest-wait-first},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cucm-hunt-pilots-longest-wait-first},
  note   = {Source note cucm-hunt-pilots-longest-wait-first, checked 2026-09-24}
}

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