Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Personal Communications Assistant (PCA)

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/troubleshooting/guide/b_15cuctsg/b_15cuctsg_chapter_011001.html

Published

2025-08-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Users who cannot reach Cisco PCA can use the Web Inbox at http://<server>/inbox and link from there to the other Unity Connection web tools. in context
• Users who reach Cisco PCA but cannot open the Messaging Assistant lack the class of service setting Allow Users to Use the Messaging Assistant. in context
• The Cisco PCA error Sign-In Status – Account Has Been Locked is attributed to the user exceeding the failed sign-in limit set on System Settings > Authentication Rules. in context
• To unlock a web sign-in, an administrator opens Users > Edit Password Settings for the user, chooses Web Application in the Choose Password menu, and selects Unlock Password. in context
• The Cisco PCA URL http://<server>/ciscopca is case-sensitive, and an incorrectly capitalised URL is a documented cause of users being unable to reach Cisco PCA pages. in context
• The Cisco PCA error Site is Unavailable is attributed to the Cisco Tomcat service not running; verify with RTMT or utils service list and restart with utils service restart Cisco Tomcat. in context

Cite this source record

APA

WarmTransfer. (2025, August 22). Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Personal Communications Assistant (PCA). WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-cuc15-tsg-pca

BibTeX

@misc{warmtransfer-cisco-cuc15-tsg-pca,
  title  = {Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Personal Communications Assistant (PCA)},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-cuc15-tsg-pca},
  note   = {Cisco Systems, accessed 2026-10-02}
}