Users who reach Cisco PCA but cannot open the Messaging Assistant lack the class of service setting Allow Users to Use the Messaging Assistant.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- class of service
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Personal Communications Assistant (PCA) — Cisco Systems · tier 2 current vendor documentation · section: Users cannot Access Unity Connection Web Tools from Cisco PCA
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-pca-cos-tools. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-pca-cos-tools
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-pca-cos-tools,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-pca-cos-tools},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-pca-cos-tools},
note = {Source note unity-connection-login-troubleshooting-pca-cos-tools, checked 2026-10-02}
}