The Cisco PCA error Sign-In Status – Account Has Been Locked is attributed to the user exceeding the failed sign-in limit set on System Settings > Authentication Rules.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- Cisco PCA
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Release 15 docs current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Guide for Cisco Unity Connection Release 15 - Troubleshooting Cisco Personal Communications Assistant (PCA) — Cisco Systems · tier 2 current vendor documentation · section: Error: Sign-In Status – Account Has Been Locked
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-pca-locked-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-pca-locked-cause
BibTeX
@misc{warmtransfer-claim-unity-connection-login-troubleshooting-pca-locked-cause,
title = {Troubleshooting Unity Connection voicemail login and PIN failures: source note unity-connection-login-troubleshooting-pca-locked-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-login-troubleshooting-pca-locked-cause},
note = {Source note unity-connection-login-troubleshooting-pca-locked-cause, checked 2026-10-02}
}