Set up WhatsApp Business messaging

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/whatsapp-integration.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS warns that WhatsApp's automated business verification can take up to two weeks and that WhatsApp can disable accounts that violate policy or cannot be verified. in context
• Amazon Connect integrates WhatsApp by linking a WhatsApp Business Account and number in AWS End User Messaging Social and importing that number into the Connect instance. in context
• Setting Connect as the event destination of the linked WhatsApp Business Account in End User Messaging Social starts the import of the WhatsApp number into Connect. in context
• In a reused Connect flow, WhatsApp contacts can be branched by checking segment attribute Subtype equals connect:WhatsApp. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Set up WhatsApp Business messaging. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-whatsapp-integration

BibTeX

@misc{warmtransfer-aws-connect-whatsapp-integration,
  title  = {Set up WhatsApp Business messaging},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-whatsapp-integration},
  note   = {Amazon Web Services, accessed 2026-10-01}
}