Source note · WhatsApp Business in contact centers
In a reused Connect flow, WhatsApp contacts can be branched by checking segment attribute Subtype equals connect:WhatsApp.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up WhatsApp Business messaging — Amazon Web Services · tier 2 current vendor documentation · Step 2: Configure an inbound contact flow, To add the CheckContactAttribute block
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-aws-subtype-whatsapp. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-aws-subtype-whatsapp
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-aws-subtype-whatsapp,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-aws-subtype-whatsapp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-aws-subtype-whatsapp},
note = {Source note whatsapp-business-contact-center-aws-subtype-whatsapp, checked 2026-10-01}
}