Amazon Connect Customer Voice ID end of support

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect Voice ID stopped accepting new customers on May 20, 2025 and reached end of support on May 20, 2026, so its $0.025 per transaction rate no longer applies to new spend. in context
• AWS points Voice ID customers to AWS Marketplace partner solutions such as Pindrop, or to a do-it-yourself one-time-PIN solution built on AWS End User Messaging SMS. in context
• To make sure all Voice ID customer data is deleted, AWS says to call the DeleteDomain API for every Voice ID domain in every AWS Region and every account. in context
• AWS ended support for Amazon Connect Voice ID effective May 20, 2026. in context
• Amazon Connect Voice ID stopped accepting new customers on May 20, 2025; only accounts that signed up before that date could keep using it until end of support. in context
• As of 2026-09-30, any instruction to configure Amazon Connect Voice ID for a new or existing deployment is obsolete because the service is past end of support. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Amazon Connect Customer Voice ID end of support. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-voice-id-end-of-support

BibTeX

@misc{warmtransfer-aws-connect-voice-id-end-of-support,
  title  = {Amazon Connect Customer Voice ID end of support},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-voice-id-end-of-support},
  note   = {Amazon Web Services, accessed 2026-09-30}
}