Amazon Connect Voice ID stopped accepting new customers on May 20, 2025; only accounts that signed up before that date could keep using it until end of support.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect Voice ID
- Subsystem
- lifecycle
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2025-05-20 to 2026-05-20
- Checked
- 2026-09-30
Sources
- Amazon Connect Customer Voice ID end of support — Amazon Web Services · tier 2 current vendor documentation · Page intro paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-no-new-customers. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-no-new-customers
BibTeX
@misc{warmtransfer-claim-contact-center-caller-authentication-voice-id-no-new-customers,
title = {Caller authentication and fraud prevention in contact centers: source note contact-center-caller-authentication-voice-id-no-new-customers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-caller-authentication-voice-id-no-new-customers},
note = {Source note contact-center-caller-authentication-voice-id-no-new-customers, checked 2026-09-30}
}