Use Connect Customer in a VDI environment

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/using-ccp-vdi.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Amazon WorkSpaces, Citrix, Omnissa, Azure Virtual Desktop or Windows 365, AWS says a custom CCP built with its open-source libraries can offload audio processing to the agent's local device and redirect audio to Amazon Connect. in context
• For VDI, AWS recommends a split CCP: a media-less CCP inside the virtual desktop for data and call control, and a standard CCP carrying media on the local PC. in context
• Among the vendors examined, browser WebRTC audio inside VDI is either unsupported (Webex Contact Center) or handled by moving media to the local device (Amazon Connect split CCP or audio offload), pointing to hairpinned VDI audio as a shared design constraint. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Use Connect Customer in a VDI environment. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-using-ccp-vdi

BibTeX

@misc{warmtransfer-aws-connect-using-ccp-vdi,
  title  = {Use Connect Customer in a VDI environment},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-using-ccp-vdi},
  note   = {Amazon Web Services, accessed 2026-09-24}
}