Source note · WebRTC in modern contact centers
For VDI, AWS recommends a split CCP: a media-less CCP inside the virtual desktop for data and call control, and a standard CCP carrying media on the local PC.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- vdi
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Use Connect Customer in a VDI environment — Amazon Web Services · tier 2 current vendor documentation · Use a split CCP model
Cite this note
APA
WarmTransfer. (2026, September 24). WebRTC in modern contact centers: source note webrtc-deployment-aws-vdi-split-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-vdi-split-ccp
BibTeX
@misc{warmtransfer-claim-webrtc-deployment-aws-vdi-split-ccp,
title = {WebRTC in modern contact centers: source note webrtc-deployment-aws-vdi-split-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webrtc-deployment-aws-vdi-split-ccp},
note = {Source note webrtc-deployment-aws-vdi-split-ccp, checked 2026-09-24}
}