Set up US emergency calling in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/setup-us-emergency-calling.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; CC BY-SA 4.0 text per AWS docs repository, verify; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Amazon Connect, 911 is enabled by default for all users in the US East (N. Virginia), US West (Oregon) and AWS GovCloud (US-West) Regions, and a 911 call is routed to emergency services. in context
• Amazon Connect provides 933 for testing; a CCP call to 933 plays back the originating number and the physical address sent with the call. in context
• Amazon Connect supports only direct calls from the agent CCP to 911; it does not support transferring a call to 911 or dialing 911 while on a call. in context
• Amazon Connect E911 sends location information to 911 dispatch only for agents physically located in the United States. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Set up US emergency calling in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-setup-us-emergency-calling

BibTeX

@misc{warmtransfer-aws-connect-setup-us-emergency-calling,
  title  = {Set up US emergency calling in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-setup-us-emergency-calling},
  note   = {Amazon Web Services, accessed 2026-10-02}
}