Source note · Emergency calling from contact center agent desktops
In Amazon Connect, 911 is enabled by default for all users in the US East (N. Virginia), US West (Oregon) and AWS GovCloud (US-West) Regions, and a 911 call is routed to emergency services.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- US emergency calling
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up US emergency calling in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Set up US emergency calling in Connect Customer, first paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-911-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-911-default
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-911-default,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-911-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-911-default},
note = {Source note contact-center-agent-emergency-calling-connect-911-default, checked 2026-10-02}
}