Source note · Emergency calling from contact center agent desktops

Amazon Connect supports only direct calls from the agent CCP to 911; it does not support transferring a call to 911 or dialing 911 while on a call.

Checked 2026-10-02

It does not support call transfers to 911, or dialing 911 while on a call.

Vendor: Amazon Web Services
Product: Amazon Connect
Subsystem: US emergency calling
Deployment: multi-tenant
Region: us
Release range: current as of 2026-10-02
Checked: 2026-10-02

Sources

Set up US emergency calling in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Set up US emergency calling in Connect Customer, second paragraph

Cite this note

APA

WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-direct-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-direct-only

BibTeX

@misc{warmtransfer-claim-contact-center-agent-emergency-calling-connect-direct-only,
  title  = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-connect-direct-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-connect-direct-only},
  note   = {Source note contact-center-agent-emergency-calling-connect-direct-only, checked 2026-10-02}
}

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