Set up Connect Customer Global Resiliency

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/setup-connect-global-resiliency.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Access to Amazon Connect Global Resiliency is obtained by contacting an AWS Solutions Architect or Technical Account Manager; it is not a self-service toggle per the setup page. in context
• Global routing, analytics and contact search are enabled by default for all new Global Resiliency instances created on or after September 1, 2026; existing Global Resiliency instances can migrate to that feature set on request. in context
• Amazon Connect Global Resiliency lets telephony traffic and agents be distributed across the two linked instances in 10% increments or shifted all at once. in context
• AWS states that Global Resiliency is the only AWS-supported solution for multi-region resiliency in Amazon Connect, and that deploying unsupported third-party or custom-built alternatives might result in denied or reduced service limits on the secondary instance and could impact SLA coverage. in context
• Amazon Connect Global Resiliency replicas are limited to fixed Region pairs: US East (N. Virginia) with US West (Oregon) in either direction, Europe (Frankfurt) with Europe (London) in either direction, and Asia Pacific (Osaka) as replica only when the source is Asia Pacific (Tokyo). in context
• Amazon Connect Global Resiliency is available only for instances created in US East (N. Virginia), US West (Oregon), Asia Pacific (Osaka), Asia Pacific (Tokyo), Europe (Frankfurt) and Europe (London). in context
• In the vendor documentation read, protection against a single availability-zone failure is built into the platform (Amazon Connect, Webex Contact Center), whereas protection against a whole-region failure is a separate customer-configured capability that an administrator must set up in advance and trigger (Amazon Connect Global Resiliency, Genesys Cloud Voice organization linking). inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Set up Connect Customer Global Resiliency. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-setup-global-resiliency

BibTeX

@misc{warmtransfer-aws-connect-setup-global-resiliency,
  title  = {Set up Connect Customer Global Resiliency},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-setup-global-resiliency},
  note   = {Amazon Web Services, accessed 2026-09-30}
}