Source note · Contact center business continuity
AWS states that Global Resiliency is the only AWS-supported solution for multi-region resiliency in Amazon Connect, and that deploying unsupported third-party or custom-built alternatives might result in denied or reduced service limits on the secondary instance and could impact SLA coverage.
Checked 2026-09-30
Connect Customer Global Resiliency (ACGR) is the only AWS-supported solution for multi-region resiliency in Connect Customer.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- multi-region
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up Connect Customer Global Resiliency — Amazon Web Services · tier 2 current vendor documentation · Important box
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-only-supported. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-only-supported
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-only-supported,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-only-supported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-only-supported},
note = {Source note contact-center-business-continuity-aws-gr-only-supported, checked 2026-09-30}
}