Flow block in Connect Customer: Set recording and analytics behavior

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-recording-behavior.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Analytics settings are overwritten by each subsequent Set recording and analytics behavior block in a flow; if a later block has post-call speech analytics unselected, no post-call analytics is produced for the call. in context
• For chat, real-time analysis starts as soon as any block in the flow enables it, and no block later in the flow disables the real-time chat settings. in context
• The earlier Set recording and analytics behavior block supports voice and chat contacts; task and email contacts take its Error branch. in context
• AWS recommends placing the recording block in an inbound or outbound whisper flow, because in a queue flow it may run after the agent joins and the call may not be recorded as intended. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Flow block in Connect Customer: Set recording and analytics behavior. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-set-recording-behavior

BibTeX

@misc{warmtransfer-aws-connect-set-recording-behavior,
  title  = {Flow block in Connect Customer: Set recording and analytics behavior},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-set-recording-behavior},
  note   = {Amazon Web Services, accessed 2026-10-01}
}