A transfer to another agent or queue creates a second contact ID, so another Set recording behavior block with analytics enabled is needed for conversational analytics to continue on the transferred contact.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- flows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Flow block in Connect Customer: Set recording and analytics behavior — Amazon Web Services · tier 2 current vendor documentation · Configuration tips, transfer bullet
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-transfer-needs-block. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-transfer-needs-block
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-transfer-needs-block,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-transfer-needs-block},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-transfer-needs-block},
note = {Source note amazon-connect-q-setup-transfer-needs-block, checked 2026-10-01}
}