Flow block in Connect Customer: Set disconnect flow

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/set-disconnect-flow.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Amazon Connect Set disconnect flow page's Tip states that no flow can be invoked when the customer disconnects; the flow ends and the agent enters After Call Work. disputed in context
• Amazon Connect documents post-call surveys as a Set disconnect flow pattern: the agent asks the customer to stay on the line, the agent hangs up, the disconnect flow asks questions with Get customer input and an AWS Lambda block uploads answers to an external feedback database. in context
• The Amazon Connect Set disconnect flow page lists a customer hang-up on a voice call as a disconnect event that runs the configured disconnect flow. disputed in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Flow block in Connect Customer: Set disconnect flow. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-set-disconnect-flow-block

BibTeX

@misc{warmtransfer-aws-connect-set-disconnect-flow-block,
  title  = {Flow block in Connect Customer: Set disconnect flow},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-set-disconnect-flow-block},
  note   = {Amazon Web Services, accessed 2026-10-02}
}