Source note · CSAT and NPS surveys in contact centers
Amazon Connect documents post-call surveys as a Set disconnect flow pattern: the agent asks the customer to stay on the line, the agent hangs up, the disconnect flow asks questions with Get customer input and an AWS Lambda block uploads answers to an external feedback database.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Set disconnect flow block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Set disconnect flow — Amazon Web Services · tier 2 current vendor documentation · section 'Description', post-contact survey example
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-disconnect-flow-survey. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-disconnect-flow-survey
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-disconnect-flow-survey,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-disconnect-flow-survey},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-disconnect-flow-survey},
note = {Source note contact-center-surveys-csat-nps-aws-disconnect-flow-survey, checked 2026-10-02}
}