Source note · CSAT and NPS surveys in contact centers
The Amazon Connect Set disconnect flow page's Tip states that no flow can be invoked when the customer disconnects; the flow ends and the agent enters After Call Work.
disputed · Checked 2026-10-02
It's not possible to play a audio prompt to the agent or invoke a flow when the customer disconnects.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Set disconnect flow block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Set disconnect flow — Amazon Web Services · tier 2 current vendor documentation · section 'Description', Tip box
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-customer-hangup-no-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-customer-hangup-no-flow
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-customer-hangup-no-flow,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-customer-hangup-no-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-customer-hangup-no-flow},
note = {Source note contact-center-surveys-csat-nps-aws-customer-hangup-no-flow, checked 2026-10-02}
}