Source note · CSAT and NPS surveys in contact centers
The Amazon Connect Set disconnect flow page lists a customer hang-up on a voice call as a disconnect event that runs the configured disconnect flow.
disputed · Checked 2026-10-02
A voice call ends when the customer hangs up, the agent hangs up, or the call drops because of a telecom or network issue.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Set disconnect flow block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- disputed
- Checked
- 2026-10-02
Sources
- Flow block in Connect Customer: Set disconnect flow — Amazon Web Services · tier 2 current vendor documentation · section 'Description', first bullet list (disconnect event definition)
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-voice-disconnect-event. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-voice-disconnect-event
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-voice-disconnect-event,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-voice-disconnect-event},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-voice-disconnect-event},
note = {Source note contact-center-surveys-csat-nps-aws-voice-disconnect-event, checked 2026-10-02}
}