Scenario and deployment approaches in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scenario-deployment-approaches.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Citrix VDI, Amazon Connect audio optimization uses a custom CCP built with the Connect RTC JavaScript library, which integrates with the Citrix Unified Communications SDK (UCSDK) to redirect media to the local desktop. in context
• When the VDI client has no local browser, Amazon Connect describes a single CCP running media on the VDI server, usually with UDP audio enabled in the VDI OS, and says the model needs extensive testing to tune VDI server parameters. in context
• One common Amazon Connect VDI model uses a custom CCP with no media on the virtual desktop for signalling and call control, while media is handled on the agent's local desktop by a standard CCP. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Scenario and deployment approaches in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scenario-deployment-approaches

BibTeX

@misc{warmtransfer-aws-connect-scenario-deployment-approaches,
  title  = {Scenario and deployment approaches in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scenario-deployment-approaches},
  note   = {Amazon Web Services, accessed 2026-10-02}
}