One common Amazon Connect VDI model uses a custom CCP with no media on the virtual desktop for signalling and call control, while media is handled on the agent's local desktop by a standard CCP.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI deployment
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Scenario and deployment approaches in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Virtual desktop infrastructure (VDI)' > 'VDI client with local browser access'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-split-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-split-ccp
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-vdi-split-ccp,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-split-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-split-ccp},
note = {Source note vdi-softphone-troubleshooting-connect-vdi-split-ccp, checked 2026-10-02}
}