For Citrix VDI, Amazon Connect audio optimization uses a custom CCP built with the Connect RTC JavaScript library, which integrates with the Citrix Unified Communications SDK (UCSDK) to redirect media to the local desktop.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI audio optimization
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Scenario and deployment approaches in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Citrix VDI with Connect Customer audio optimization'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-ucsdk. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-ucsdk
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-citrix-ucsdk,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-citrix-ucsdk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-citrix-ucsdk},
note = {Source note vdi-softphone-troubleshooting-connect-citrix-ucsdk, checked 2026-10-02}
}