When the VDI client has no local browser, Amazon Connect describes a single CCP running media on the VDI server, usually with UDP audio enabled in the VDI OS, and says the model needs extensive testing to tune VDI server parameters.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- CCP VDI deployment
- Deployment
- vdi
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Scenario and deployment approaches in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Section 'Virtual desktop infrastructure (VDI)' > 'VDI client without local browser access'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-no-local-browser. WarmTransfer. https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-no-local-browser
BibTeX
@misc{warmtransfer-claim-vdi-softphone-troubleshooting-connect-vdi-no-local-browser,
title = {Troubleshooting softphones in Citrix and VMware virtual desktops: source note vdi-softphone-troubleshooting-connect-vdi-no-local-browser},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/vdi-softphone-troubleshooting-connect-vdi-no-local-browser},
note = {Source note vdi-softphone-troubleshooting-connect-vdi-no-local-browser, checked 2026-10-02}
}