Best practices for PCI compliance in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/compliance-validation-best-practices-PCI.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS recommends collecting payment card information in Amazon Connect with encrypted DTMF, or with Amazon Lex for speech input. in context
• AWS recommends MFA for any access to card data in Amazon Connect because the service is a public endpoint. in context
• AWS says that if card data is captured in Amazon Connect call recordings it must be scrubbed from the recording and obscured in any logs or transcriptions. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Best practices for PCI compliance in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-pci-best-practices

BibTeX

@misc{warmtransfer-aws-connect-pci-best-practices,
  title  = {Best practices for PCI compliance in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-pci-best-practices},
  note   = {Amazon Web Services, accessed 2026-09-30}
}