Source note · PCI DSS for contact centers
AWS recommends collecting payment card information in Amazon Connect with encrypted DTMF, or with Amazon Lex for speech input.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- IVR payment capture
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Best practices for PCI compliance in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · bullet 2
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-encrypted-dtmf-lex. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-encrypted-dtmf-lex
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-encrypted-dtmf-lex,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-encrypted-dtmf-lex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-encrypted-dtmf-lex},
note = {Source note pci-dss-contact-center-aws-encrypted-dtmf-lex, checked 2026-09-30}
}