Source note · PCI DSS for contact centers
AWS says that if card data is captured in Amazon Connect call recordings it must be scrubbed from the recording and obscured in any logs or transcriptions.
Checked 2026-09-30
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- call recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Best practices for PCI compliance in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · bullet 3
Cite this note
APA
WarmTransfer. (2026, September 30). PCI DSS for contact centers: source note pci-dss-contact-center-aws-scrub-recordings. WarmTransfer. https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-scrub-recordings
BibTeX
@misc{warmtransfer-claim-pci-dss-contact-center-aws-scrub-recordings,
title = {PCI DSS for contact centers: source note pci-dss-contact-center-aws-scrub-recordings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/pci-dss-contact-center-aws-scrub-recordings},
note = {Source note pci-dss-contact-center-aws-scrub-recordings, checked 2026-09-30}
}