Get started with Connect Customer Global Resiliency

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/get-started-connect-global-resiliency.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• After phone numbers are claimed to a traffic distribution group, the default distribution is 100% to the source instance and 0% to the replica. in context
• AWS tells Global Resiliency customers to perform monthly failover testing to validate the failover procedure and runbook, and, where a full failover test is not feasible, to create a test traffic distribution group pointed to the replica Region and test critical flows monthly without affecting production traffic. in context
• Amazon Connect instances that still use the older awsapps.com/connect access domain cannot properly configure Global Resiliency until the domain is updated to the my.connect.aws format. in context
• The documented Global Resiliency setup order is: create a replica with ReplicateInstance, create a traffic distribution group and confirm its Status is ACTIVE, claim phone numbers to the traffic distribution group, then update the traffic distribution with UpdateTrafficDistribution. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Get started with Connect Customer Global Resiliency. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-gr-get-started

BibTeX

@misc{warmtransfer-aws-connect-gr-get-started,
  title  = {Get started with Connect Customer Global Resiliency},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-gr-get-started},
  note   = {Amazon Web Services, accessed 2026-09-30}
}