Source note · Contact center business continuity
AWS tells Global Resiliency customers to perform monthly failover testing to validate the failover procedure and runbook, and, where a full failover test is not feasible, to create a test traffic distribution group pointed to the replica Region and test critical flows monthly without affecting production traffic.
Checked 2026-09-30
Perform monthly testing to validate your failover procedure and confirm your runbook is current.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Global Resiliency
- Subsystem
- continuity testing
- Deployment
- multi-tenant
- Region
- global resiliency regions
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Get started with Connect Customer Global Resiliency — Amazon Web Services · tier 2 current vendor documentation · Paragraph headed 'Perform monthly failover testing' at end of page
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-aws-gr-monthly-test. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-monthly-test
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-aws-gr-monthly-test,
title = {Contact center business continuity: source note contact-center-business-continuity-aws-gr-monthly-test},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-aws-gr-monthly-test},
note = {Source note contact-center-business-continuity-aws-gr-monthly-test, checked 2026-09-30}
}