Enable post-chat survey

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-post-chat-survey.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Amazon Connect post-chat surveys, setting DisconnectOnCustomerExit to ["AGENT"] in StartChatContact disconnects the agent automatically when the customer leaves so the disconnect flow runs whichever participant leaves first. in context
• When an Amazon Connect chat customer disconnects with DisconnectOnCustomerExit configured, the contact record shows disconnectReason CUSTOMER_DISCONNECT and a nextContactId, and the survey runs on that new contact with initiationMethod DISCONNECT. in context
• Amazon Connect documents two ways to build a post-chat survey in the disconnect flow: a Show view block with a custom survey view, or an Amazon Lex bot for text-based collection; responses appear as contact attributes in Contact Search and Contact Details. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable post-chat survey. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-post-chat-survey

BibTeX

@misc{warmtransfer-aws-connect-enable-post-chat-survey,
  title  = {Enable post-chat survey},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-post-chat-survey},
  note   = {Amazon Web Services, accessed 2026-10-02}
}