Source note · CSAT and NPS surveys in contact centers
When an Amazon Connect chat customer disconnects with DisconnectOnCustomerExit configured, the contact record shows disconnectReason CUSTOMER_DISCONNECT and a nextContactId, and the survey runs on that new contact with initiationMethod DISCONNECT.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact records
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable post-chat survey — Amazon Web Services · tier 2 current vendor documentation · section 'Update contact flow to add post-chat survey as a disconnect flow', Contact Trace Records note
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-next-contact-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-next-contact-id
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-chat-next-contact-id,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-next-contact-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-next-contact-id},
note = {Source note contact-center-surveys-csat-nps-aws-chat-next-contact-id, checked 2026-10-02}
}