Source note · CSAT and NPS surveys in contact centers
For Amazon Connect post-chat surveys, setting DisconnectOnCustomerExit to ["AGENT"] in StartChatContact disconnects the agent automatically when the customer leaves so the disconnect flow runs whichever participant leaves first.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Chat post-chat survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable post-chat survey — Amazon Web Services · tier 2 current vendor documentation · intro paragraph and section 'For Custom Chat Widget'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit},
note = {Source note contact-center-surveys-csat-nps-aws-chat-disconnect-on-exit, checked 2026-10-02}
}