Source note · CSAT and NPS surveys in contact centers
Amazon Connect documents two ways to build a post-chat survey in the disconnect flow: a Show view block with a custom survey view, or an Amazon Lex bot for text-based collection; responses appear as contact attributes in Contact Search and Contact Details.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Chat post-chat survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable post-chat survey — Amazon Web Services · tier 2 current vendor documentation · section 'Update contact flow to add post-chat survey as a disconnect flow'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-showview-or-lex. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-showview-or-lex
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-aws-chat-showview-or-lex,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-aws-chat-showview-or-lex},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-aws-chat-showview-or-lex},
note = {Source note contact-center-surveys-csat-nps-aws-chat-showview-or-lex, checked 2026-10-02}
}