Enable persistent connection for Connect Customer agents

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/enable-persistent-connection.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Persistent connection works on supported Chrome and Edge but not Firefox, can be used with VDI audio optimization, and only an administrator, not the agent, can turn it on or off. in context
• With persistent connection enabled, the agent softphone keeps its media connection for a few minutes after login and after each call so the next call connects faster; after extended idle time it drops and silently re-establishes on the next call. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Enable persistent connection for Connect Customer agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-enable-persistent-connection-b

BibTeX

@misc{warmtransfer-aws-connect-enable-persistent-connection-b,
  title  = {Enable persistent connection for Connect Customer agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-enable-persistent-connection-b},
  note   = {Amazon Web Services, accessed 2026-10-02}
}