Source note · Troubleshooting Amazon Connect softphone and CCP audio
Persistent connection works on supported Chrome and Edge but not Firefox, can be used with VDI audio optimization, and only an administrator, not the agent, can turn it on or off.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel softphone media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable persistent connection for Connect Customer agents — Amazon Web Services · tier 2 current vendor documentation · FAQ entries 'Can the agent opt-out', 'Are there any browser restrictions', 'Can this feature be used when VDI audio optimization is enabled?'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-persistent-browsers. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-persistent-browsers
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-persistent-browsers,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-persistent-browsers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-persistent-browsers},
note = {Source note amazon-connect-ccp-audio-troubleshooting-persistent-browsers, checked 2026-10-02}
}