Source note · Troubleshooting Amazon Connect softphone and CCP audio
With persistent connection enabled, the agent softphone keeps its media connection for a few minutes after login and after each call so the next call connects faster; after extended idle time it drops and silently re-establishes on the next call.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Contact Control Panel softphone media
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Enable persistent connection for Connect Customer agents — Amazon Web Services · tier 2 current vendor documentation · Opening paragraph; FAQ 'Does the softphone connection persist for the entire agent session?'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-persistent-conn. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-persistent-conn
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-persistent-conn,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-persistent-conn},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-persistent-conn},
note = {Source note amazon-connect-ccp-audio-troubleshooting-persistent-conn, checked 2026-10-02}
}