Create AI agents in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/create-ai-agents.html

Published

2026-10-01

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI agent versions set on an agent assist session take precedence over those set on the assistant, which take precedence over system defaults; an assistant-level change applies from the next contact and session created. in context
• A customised AI agent can specify one or more customised AI prompt versions and one AI guardrail; prompts not overridden keep using the system default. in context
• An AI agent must be published (Publish creates an immutable version) before that version can be selected as a default; creating one needs the AI agent designer - AI agents - Create permission. in context
• Customisation can be reverted by listing system AI agent versions with aws qconnect list-ai-agents --origin SYSTEM and setting them back on the assistant or session. in context
• The AI agent designer page says the locale cannot be chosen for the Self-service AI agent type and only English is supported. disputed in context
• Amazon Connect ships system AI agents including Orchestration, Answer Recommendation, Manual Search, Self Service and Agent Assistance, and each use case uses a default system AI agent unless a customised one overrides it. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Create AI agents in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-create-ai-agents

BibTeX

@misc{warmtransfer-aws-connect-create-ai-agents,
  title  = {Create AI agents in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-create-ai-agents},
  note   = {Amazon Web Services, accessed 2026-10-01}
}