How Connect Customer uses routing profiles

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Claims citing this source

• Each Amazon Connect agent is assigned to exactly one routing profile, while a single routing profile can have many agents assigned to it. fact in context
• Queues in Amazon Connect are a waiting area for contacts and are linked to agents only through a routing profile, which also carries the channels handled and the priority and delay of each queue. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 7). How Connect Customer uses routing profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-concepts-routing

BibTeX

@misc{warmtransfer-aws-connect-concepts-routing,
  title  = {How Connect Customer uses routing profiles},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-concepts-routing},
  note   = {Amazon Web Services, accessed 2026-09-07}
}