Source note · Omnichannel routing and channel capacity
In Amazon Connect each agent is assigned to exactly one routing profile, and one routing profile can have many agents.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- routing profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- How Connect Customer uses routing profiles — Amazon Web Services · tier 2 current vendor documentation · introduction, two bullets under the first sentence
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-one-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-one-profile
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-aws-one-profile,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-aws-one-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-aws-one-profile},
note = {Source note omnichannel-routing-concepts-aws-one-profile, checked 2026-09-30}
}